Terms & Conditions

Welcome to Ruglow

By accessing or making a purchase on our website ruglow, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website.

1. General Information

This website is operated by Ruglow, a UAE-based brand dedicated to offering premium skincare and beauty products that blend science and nature.

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.

2. Eligibility

By using this website, you confirm that:
  • You are at least 18 years old or are using this site under the supervision of a parent or guardian.
  • You are legally capable of entering into binding contracts.

3. Products and Descriptions

We strive to provide accurate and detailed information about our products, including descriptions, images, and pricing.

However, Ruglow does not warrant that product descriptions or other content on this site are error-free, complete, or current.

If you receive a product that does not match its description, please contact our support team for assistance.

4. Pricing and Payment

All prices listed on our website are in UAE Dirhams (AED) and are inclusive of applicable taxes unless otherwise stated.

We reserve the right to modify prices at any time without prior notice.

Payments can be made securely via the payment methods available at checkout.

5. Orders and Availability

All orders are subject to acceptance and availability.

In rare cases, certain items may be out of stock or discontinued. If this occurs, we will notify you and issue a refund or suggest an alternative.

6. Shipping and Delivery

We deliver within the United Arab Emirates and may expand internationally in the future.

Delivery times are estimates and may vary depending on your location and external factors beyond our control.

For full details, please refer to our Shipping Policy page.

7. Returns and Refunds

We want you to love your purchase!

If you receive a damaged or incorrect product, please contact us within 7 days of receipt for a replacement or refund.

For hygiene and safety reasons, we cannot accept returns on used or opened beauty products.

Please review our Return Policy for more details.

8. Intellectual Property

All content on this website, including logos, product names, images, designs, and text, is the intellectual property of Ruglow.

You may not reproduce, distribute, or use any materials from this site without prior written permission.

9. Limitation of Liability

Ruglow will not be liable for any direct, indirect, incidental, or consequential damages arising from:
  • The use or inability to use our products or services.
  • Unauthorized access to your data.
  • Any content or errors on our website.

10. Privacy

Your privacy is important to us.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Modifications to Terms

Ruglow reserves the right to update, modify, or replace any part of these Terms and Conditions at any time.

Changes will be effective once posted on this page. Please check this page periodically for updates.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: